Orders & Payment
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
FLAT WHITE accepts the major credit cards and PayPal. All prices are displayed in USD. If shopping internationally, please take into consideration the price conversion from USD to your country's currency because the price listed at checkout may differ from your bank statement.
You may fund your Paypal account through any method and then use our single-link Paypal express checkout feature to complete your order.
NOTE - Orders CANNOT be canceled after they are placed as payment is processed automatically!
HOW CAN I TRACK MY ORDER?
Once your order is placed, you will receive a confirmation email sent to the email address associated with your order. Orders generally take 1 To 5 business days for processing and the order status will appear "Unfulfilled" until it has shipped. Once shipped, you will receive an email which will include the tracking number for your package. You may check the history of your orders + current status by logging into your account.
CAN I APPLY A PROMO CODE WHILE USING A GIFT CARD?
You are able to use only ONE promotional code per order in addition to any E-Gift Card / Store Credit codes. FLAT WHITE is NOT responsible if the promotional code is not entered at checkout and it cannot be retroactively applied. Payment is processed automatically. When checkout out - we advise that you enter the E-Gift Card code first and then enter the promotional code. Please note, the Order Confirmation email and invoice you receive will only reflect the order total and not method of payment breakdown.
Promotional Codes are only available for Online Purchases and for limited times.
WE DO NOT OFFER PRICE ADJUSTMENTS ON ANY ITEMS.
Promotional Codes are only available for Online Purchases and for limited times.
WE DO NOT OFFER PRICE ADJUSTMENTS ON ANY ITEMS.
HOW CAN I MAKE CHANGES TO MY ORDER?
We highly recommend reviewing all Order information before submitting as we work hard to ensure that your order is processed + shipped as quickly as possible. If your order status is "Unfulfilled" - we may be able to make adjustments to your shipping address or products. Please email us at info@shopflatwhite.com if your order requires a change. If your order status is "Fulfilled" - then unfortunately we are NOT able to make any changes as the order has already left our Warehouse.